Thank you for deciding to take your holiday with us.
We wish you a pleasant stay.
Please take a moment to read these few notes, which will help keep you and your family, other guests, and also our staff safe.
These points are additional to our normal terms and conditions which are attached to all bookings.
TOILETS AND SHOWERS.
We would strongly recommend that wherever possible customers who have their own onboard facilities continue to use them.
The toilets and showers in Jons and Maple field areas are available for all guests, from all field areas to use. Jons field has five fully self-contained family cubicles which contain: a large shower, toilet and sink, with lots of space for helping the little ones. Some have baby changing and are easily accessible. Maple has three self-contained showers with wash hand basins. There are also both male and female toilet cubicles available at maple.
The Disabled/family toilet cubicle, is open at Ash field. The showers, plate wash and main toilet facilities remain closed at this time.
The two Family shower rooms are open at Haywards. One inside the main building and the other outside on the angling toilets side. The main showers and toilets remain closed at this time.
All social distancing and queuing signage must be followed when using any of the facilities on site.
Children must be supervised at all times, and are not permitted to use any of the facilities without supervision.
The physical layout of some of our facilities does not allow for safe operation, so unfortunately these will remain closed at this time.
Please do not drive to the toilet and shower facilities.
Because we will have enhanced cleaning protocols in place; queues will inevitably form and we ask that you queue in a patient and safe manner. The plate wash areas in both Maple and Jons areas will operate on a ''one family in – one family out '' system. All social distancing and queuing signage must be followed.
When any of the facilities are being deep cleaned and fogged with disinfectant they will be closed for use.
Toilet and shower tents cannot be erected and used on our site at any time.
All guests must adhere to social distancing guidelines whilst on our site.
As always, our 22.30 quiet time policy remains in place. Cooperation and personal responsibility will be the key to our and safe, continued operation.
If we sadly encounter guests being irresponsible and not following the necessary changes to our rules, we will have no choice but to ask them to leave the site immediately. All music must be turned OFF, not down at 10.30 PM
We would ask that vehicle movements, including those entering and leaving the site are kept to a minimum at this time.
Please do not drive to the shower and toilet blocks or the shop.
Please just ask a member of staff if you need any assistance and we will be delighted to help.
VISITORS ON SITE.
No visitors will be accepted on site until 19th July 2021 at the earliest.
PLAY PARKS AND OTHER AREAS.
The play parks around the site are open.
Hand sanitiser is provided at each play area.
As is always the case, children should be supervised when using the play equipment, and social distancing guidelines should be followed at all times. Please ensure all rubbish is placed in the bins provided.
The games room and animal petting corner will remain closed indefinitely and the Bango trailer will not operate this season.
All caravans - motorhomes and other units must use the Elsan dumping points in a safe and courteous way, following all of the signage at each point and cleaning down thoroughly after use.
Hand sanitiser is provided at each point.
Grey water can be discarded into hedgerows, which is very good for the bushes!
The reception building at Hayward's is closed and will permanently remain closed. All queries, information and bookings will now all be managed from the shop.
The shop is open from 08.30 – 16.00 every day.
Face coverings must be worn in the shop at all times (until further notice).
Due to the narrow spaces we have introduced a reduced numbers system.
There is one door for entry and one to exit.
Marker signage for queuing outside must be followed.
The contactless card payment limit has been raised to £45 and we would ask you to use this form of payment as much as possible, which will reduce the circulating of cash.
We do realise it can be difficult with children in shops wanting to touch things at times, but please keep the handling of goods in the shop to a minimum.
Perspex screens have been fitted at the tills, and we ask that you please maintain social distancing measures at all times to keep yourself, other guests and our team safe.
In house freshly baked baguettes, croissants and pain au chocolate can be ordered and paid for in the shop, they will then be delivered to your pitch or accommodation the next morning!
Vincent's and Jordan's lakes must now be booked online.
Day tickets cannot be purchased in the shop for these lakes.
If you would like to fish on one of these two lakes, you would need to book online beforehand.
Bookings cannot be made online for the same day.
The online booking system allows bookings to be made up to 15 days ahead.
Day tickets for both the Youngers and Rodgers canal lakes can be purchased in the shop from 09.00 every day.
Social distancing guidelines must be followed at all times.
Please ensure you are at the main gate by the shop in plenty of time to meet your delivery driver.
Firepits and logs can be ordered and paid for at the shop, they will be delivered to your pitch.