Relaxation Rules 19/7/21

Welcome to Henlow Bridge Lakes.


Thank you for deciding to take your holiday with us.

We wish you a very pleasant stay.

Please take a moment to read these few notes, which will help keep you and your family, other guests, and also our staff safe as we open up again after the terrible 18 months we have all endured.


Some of these points are in addition to our normal terms and conditions which are attached to all booking confirmations.


TOILETS AND SHOWERS.


We would kindly ask that wherever possible customers who have their own onboard toilet, shower and dishwashing facilities continue to use them.

This will help reduce demand and any queuing.

All toilets, showers and plate wash areas on site are now open. We would strongly recommend that face coverings are worn when entering and leaving any of the facilities.

Hand sanitiser is positioned outside all blocks and should be used before and after entry.

Children must be supervised at all times, and are not permitted to use any of the facilities without supervision.

Please do not drive vehicles to the toilet and shower blocks.

We will keep the enhanced cleaning protocols in place and will continue to fog the showers and toilets when they are deep cleaned. When any of the facilities are being deep cleaned and fogged with disinfectant they will be closed for use.


Toilet and shower tents cannot be erected and used on our site at any time.


SOCIAL ETIQUETTE.


We are always delighted to see families and friends having fun, laughing, joking and generally relaxing.

That is why our business exists, and why we get so many families returning year after year!

We always have, and always will stress to guests that we are not a ''party'' campsite, and never will be.

As always, our 22.30-0700 quiet time policy remains in place.

All guests must adhere to our very simple, basic respect rules whilst on our site.

These simple rules are clearly published on our website, in our brochures and are attached to all bookings confirmations that are sent by email.


If we sadly encounter guests being disrespectful to other guests or staff by not following our basic rules, we will have no choice but to ask them to leave the site immediately. If you experience any disrespectful behaviour we would kindly ask that you telephone our emergency number 07929332642 to report it.


DOGS ON SITE.



We welcome well-behaved dogs on site but all dogs must be tethered and under control at ALL times.

Dog owners are responsible for cleaning up and removing all of their pet's faeces.




VEHICLE MOVEMENTS.


We would ask that vehicle movements, including those entering and leaving the site are kept to a minimum.

Please do not drive to the shower and toilet blocks or the shop.

Please just ask a member of staff if you need any assistance and we will be delighted to help.


VISITORS ON SITE.


No day visitors will be accepted on site until January 2nd 2022 at the earliest.


RECEPTION.



The reception building at Hayward's is closed and will permanently remain closed.

All queries, information and bookings will now all be managed from the shop.




PLAYPARKS AND OTHER AREAS.